Leadership and management training for TATO
For any organization, effective leadership and management are crucial for ensuring organizational success. Not only do these processes ensure that organizations focus on doing the right things but also on doing them right to the best advantage and impact on their customers.
Realizing this, the Tanzania Association of Tour Operators (TATO) commissioned us to conduct Leadership and Management Training for its members.
The prestigious umbrella organization, TATO, has a total of over 250 members who are either tour operators or tourist hotels. As tour operators are, in most cases, also tourist hotel operators, these constitute the majority of members with hotel operators per se constituting about ten percent. The training was developed for company executives and senior managers following identification of training needs conducted by TATO.
Although training is to be provided to all the members, so far training has been provided to only 39 companies involving 62 participants. It had to be posponed to the next low season. This initial training was carried out for two days involving two training sessions from 19th to 22nd June 2012 at Kibo Palace Hotel in Arusha. The training had the following course content:
- Understanding the Business Purpose of Your Company
- Leading Your Employees
- Managing and Getting Work Done
- Financial Management
- Public Relations and Customer Service
- Being a TATO Member
During their end of training evaluation majority (87.5%) of the participants rated the training as highly useful and 97% said they would recommend it to their companies. The evaluation asked the following questions:
- Did you find the training useful to you?
- Will you be able to apply what you learned?
- Would you recommend this training to your company?
- How would you rate the training venue?