Our Thoughts in 2013

Luck is created...

Posted by Patrick Manyanza on Mar 21 2013

A closer look at successful people reveals that they are very good at what they do. What we normally don't see are the countless numbers of hours, months and years they invested in generating their admirable skills. The bottom line is that people who identify what the market needs, invest time in generating and perfecting the necessary skills will always be valuable in the market place. Other people may say that successful people are lucky, but through close observation we find that, luck gets created through relentless hard work. Since we get paid for bringing value to the work place, naturally these people will always be well compensated.

It's important to constantly carry with us the attitude of continuous and never ending improvement of how we do what we do. As we improve we, almost unconsciously and potentially, begin to position ourselves for higher achievements and success in life. Sometimes our jobs are challenging, and it is precisely at these times when such challenges are opportunities for developing our skills be it in technical or inter personal areas. As we work we are always challenged to look for personal development opportunities in our jobs Continue reading...

VHTTI retreat facilitation

Posted by Patrick Manyanza on Feb 28 2013

We recently had the privilege to facilitate a retreat for the VETA Hotel, Tourism and Training Institute (VHTTI). The retreat took place at the Ngurdoto Mountain Lodge in Arusha from the 24th to the 27th of January 2013.

The Overall objective of the Retreat was:

  • To raise awareness and understanding about how to improve individual and organizational performance.

The Specific objectives were:

  • To hold reflective discussions on how to further improve staff collaboration and performance;
  • To create awareness and understanding about leadership, teamwork, OPRAS, work planning and budgeting;
  • To identify pertinent issues that may need further action and draw up an action plan.

In order to tailor make the facilitation to needs of VHTTI, Continue reading...

Design of the TATO Online Information System part 2

Posted by Richard Manyanza on Feb 19 2013

For the development of an information system to be successful, it is necessary to be clear about what is needed. From the outset our aim with this project was to be able to answer some key questions which include:

  • How many people are employed in the industry (by TATO members)?
  • What are the education levels of people employed in the industry?
  • How many tourists come to Tanzania and when?
  • Where do tourists go and what do they do?
  • How much in gross sales is generated?

This is a small sample of the questions we wanted to answer. For a bit more background and context, take a look at my previous post on this project.

Knowing what knowledge you want to know determines what data needs to be captured and also importantly the effort required in processing the data. The distribution of processing effort and resulting knowledge usefulness tends towards a bell curve; the more effort you put into processing the data, the more useful the information you get but up to a certain point. From this point onwards, more effort results in more knowledge but with diminishing usefulness.

Use of terms matters and the phrase 'diminishing usefulness' can be deceiving. This is not useless knowledge but rather very specific knowledge, so specific that it may not have wide usefulness. However this is context-dependent. Continue reading...

King Solomon's Wisdom

Posted by Patrick Manyanza on Feb 8 2013

History reveals to us that King Solomon was the richest man who ever lived. He was the King of Israel who reigned around 1000 BC. It was said that the he was rich in both wisdom and wealth. In fact, as the story goes, it was his wisdom that made him wealthy. Just as there are physical laws that govern the physical universe, King Solomon reveals "laws of living" that invisibly govern all aspects of life.

Here are a few highlights from King Solomon’s wisdom that still hold a firm truth today and sure enough, they can absolutely enhance the quality of our lives when applied:

  • The diligent are rewarded. Diligence is about being very time conscious and making every hour count towards achieving what we want. Diligence is not just about being persistent, but it's about being persistent in doing the right thing and in the right way. True diligence will make a person the most valued employee in any workplace.
  • Without vision, people perish. A personal vision fuels our hope, provides direction and gives us the momentum in our daily lives. Continue reading...

Join our latest training session: Success at work

Posted by Patrick Manyanza on Jan 31 2013
  • What is it? Enhancing Personal Success through Effective Performance
  • Where? Corridor Springs Hotel, Arusha, Tanzania
  • When? 14th & 15th March 2013
  • Daily start and end times? 9:00AM to 4:30PM (with breaks in-between)

Would you like to achieve great results in your organization?

It is obvious that improving organizational performance depends upon improving the performance of employees. However, improving employee performance continues to elude the employee and the employer alike.

Breaking the vicious circle requires not only the possession of technical skills but also the ability of employees to navigate to performance excellence regardless of any hurdles. Understanding how to apply the principles of intrinsic motivation and how to work smartly and strategically can ensure employees focus on achieving results and personal success. Continue reading...

Design of the TATO Online Information System part 1

Posted by Richard Manyanza on Jan 24 2013

In 2012 we had the pleasure of working with the Tanzania Association of Tour Operators (TATO) to develop a Tourism Information System. As an organization TATO represents the interests of tour operators in Tanzania and does this through training of its members, conducting research, and advocacy and lobbying. TATO will carry out these functions well if aided by knowledge and information that enables it to discern the industry’s economic contributions and their trend. With TATO we set out to answer some key questions that include:

  • How many people are employed in the industry (by TATO members)?
  • What are the education levels of people employed in the industry?
  • How many tourists come to Tanzania and when?
  • Where do tourists go and what do they do?
  • How much in gross sales is generated?

Information systems are only a means to an end; a well designed information system can help us store and analyze data. In the process of making sense of data, information systems help us to arrive at information; information results after deductions from data.

This deduced information is still, for the most part, a means to an end. Unearthing this deducible information is often the driving motivation for developing the information system in the first place. However the true worth of this information, and the process as a whole, is only actualized when we use this information, when we turn it into knowledge to aid in decision making and planning. Continue reading...

Lessons from Good to Great Companies part 2

Posted by Patrick Manyanza on Jan 14 2013

If you are just joining us on this series, be sure to take a look at part 1.

Jim Collins defines a great company as one that consistently makes a distinctive impact to its beneficiaries, has superior performance in its arena of operation and continuously achieves sustained returns in excess of other companies in its industry.

There are countless numbers of companies in the world today yet, only a few are great ones. You will quickly realize after looking at the principles below that, what makes great companies is actually not enigmatic. On the contrary the principles are surprisingly straightforward but seldom practiced by other companies. In other words, great companies are disciplined in doing what’s hard and necessary to get them to greatness.

  • Great companies didn’t decide to get passionate about what they do; rather they decided to only do the things they can be passionate about. They clearly understand what they can be the best at in the world, and equally important what they cannot be the best at. Continue reading...